Shipping Policy | Arego Brands

Thank you for shopping with Arego Brands, LLC (“Arego Brands”, “we”, “our”, or “us”).
This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders placed through our website https://aregobrands.asia (“Website”).

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Please note:

Orders placed on weekends or public holidays will be processed the next business day.
During promotional periods or product launches, processing times may take slightly longer.

You will receive an email notification once your order has been shipped, including tracking information where applicable.

2. Shipping Locations

We currently ship to most regions within Thailand, as well as select international destinations in Asia-Pacific.

If your country or region is not listed during checkout, please contact our customer service team at support@aregobrands.asia to confirm shipping availability.

3. Shipping Methods and Delivery Times

We work with trusted logistics partners to ensure safe and timely delivery.
Estimated delivery times are as follows:

Region	Estimated Delivery Time
Thailand (Domestic)	2–5 business days
Asia-Pacific	7–14 business days

Please note: Delivery times may vary depending on customs clearance, local postal delays, or unforeseen circumstances beyond our control.

4. Shipping Fees

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Occasionally, free shipping promotions may apply to qualifying orders — details will be displayed on the product page or checkout.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment’s status.
Tracking updates may take up to 24–48 hours to appear after dispatch.

6. Customs, Duties, and Taxes

For international orders:

Import duties, customs fees, and local taxes may apply depending on your country’s regulations.
These charges are not included in the product price or shipping fee and are the customer’s responsibility.
Arego Brands is not responsible for delays or additional costs caused by customs processing.

7. Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate before submitting your order.
If a package is returned to us due to an incorrect or incomplete address:

Reshipping fees will apply.
We are not responsible for delivery failures caused by inaccurate customer information.

8. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected delivery window:

Please contact us immediately at support@aregobrands.asia with your order number.
Include clear photos (if applicable) of the packaging and product.

We will work with our shipping partners to investigate and resolve the issue promptly.

9. Changes or Cancellations

Once an order has been processed or shipped, it cannot be modified or canceled.
If you need to update your shipping information, please contact our support team as soon as possible after placing your order.